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Support center
Get help with download, repair, license, and activation.
Find help for installation, video repair, preview, license purchase, activation, and export questions.
Quick help
Download issues
Installer not downloading, browser warnings, hash verification, or setup problems.
License help
Activation failed, machine change, transfer, or export unlock questions.
Email contact
For faster help, include your order email, license code, Windows version, and a short description of the damaged video.
1. Download & install
Make sure the installer comes from your official download subdomain and matches the latest version shown on the download page.
2. Repair & preview
If the repaired preview looks correct, proceed to license purchase or activation to unlock full export.
3. Activate license
After purchase, activate the app using the email/license combination or product key flow you choose to implement.
Support FAQ
That behavior matches the preview-first business model used in this draft site. Full export is intended to require a valid license.
Once Paddle and your license service are connected, you can deliver the license by email, web success page, or in-app activation flow.
Define the exact device policy in your license system and reflect it here. This template leaves room for either 1-device or multi-device plans.